Frequently Asked Questions
Everything you need to know about our permanent jewellery supplies.
What materials are your chains and jump rings made from?
We specialize in high-quality 14k Gold Filled, Sterling Silver, and Rose Gold Filled materials specifically designed for a seamless, long-lasting weld.
How long does shipping take for bulk orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping varies by location.
Do you offer wholesale pricing for professional welders?
Yes, we offer tiered wholesale discounts based on volume. Please contact our support team or create a pro account to view bulk pricing on our chains.
What is your return policy on cut-to-size chains?
Because our chains are custom-cut to your specific length requirements, we cannot accept returns on these items unless there is a manufacturing defect.
Are your products hypoallergenic?
Yes, our 14k Gold Filled and Sterling Silver supplies are nickel-free and hypoallergenic, making them safe for continuous, permanent wear on most skin types.
Can I request a sample of a specific chain style?
We offer sample packs for our most popular styles so you can test the weld quality and aesthetic before committing to a full spool.