Returns & Exchanges
At Links Permanent Jewellery Supplies, we strive to ensure your workshop or retail business has the highest quality tools and chains. If you are not completely satisfied with your purchase, you may return eligible, unopened items within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and details of the items you wish to return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Ensure all chains, findings, and tools are in their original, unused condition and securely packed in the original packaging to prevent damage during transit.
Ship the Items
Affix the provided shipping label or use a tracked courier service to send your package back to our distribution center for inspection.
Receive Your Refund
Once our quality control team verifies the items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing